Privacy policy

Last updated: December 28, 2025

CarUpgraders operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). CarUpgraders is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact information, such as your name, address, billing address, shipping address, phone number, and email address.
Financial information, such as credit or debit card numbers, financial account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.
Account information, such as your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your transaction history.
Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
Device information, such as information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, such as information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, customizing, and improving the Services. This includes fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and personalizing your shopping experience, such as recommending products related to your purchases.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing messages by email, SMS, or post, and showing you online advertisements for products or Services on our Services or other websites, including based on your past purchases or activities on the Services.
Security and fraud prevention. We use personal information to verify accounts, provide a secure shopping and payment experience, detect, investigate, or act against potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. You are responsible for keeping your account credentials secure, and we strongly recommend not sharing them with anyone.
Communicating with you. We use personal information to provide customer support, respond to inquiries, deliver effective Services, and maintain our business relationship with you.
Legal reasons. We may use personal information to comply with applicable laws, respond to valid legal processes, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

With Shopify, vendors, and other third parties that perform Services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide marketing Services and advertising. For example, we use Shopify to support personalized advertising using third-party Services based on your online activity across different merchants and websites. These partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to opt out of sharing information for targeted advertising; you can exercise these rights here.
When you instruct or consent to us sharing information with third parties, such as to ship products or through your use of social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, enforce policies, or protect the rights and safety of the Services, our users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit will be shared with Shopify and with third parties that may be located in other countries. We also use certain Shopify-enhanced features that rely on data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information and responding to requests to exercise your rights. For more information, see the Shopify Privacy Policy for consumers and the Shopify privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. If you follow such links, review their privacy and security policies and terms. We are not responsible for the privacy, security, accuracy, or reliability of third-party sites. Information shared in public or semi-public areas, including third-party social platforms, may be viewed by others without limitation. Our inclusion of links does not imply endorsement unless stated otherwise.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided personal information, contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” personal information of individuals under 16, as defined by applicable law.

Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transit; please avoid using insecure channels for sensitive information.

We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Right of access/knowledge
Right to deletion
Right to correction
Right to data portability
Right to opt out of sale or sharing for targeted advertising (you can exercise this right here). We recognize Global Privacy Control (GPC) signals where applicable.

Managing communication preferences: You may opt out of promotional emails at any time using the unsubscribe link. You may still receive non-promotional messages related to your account or orders.

If you live in the UK or the European Economic Area (EEA), you may also have the right to object to or restrict processing, and to withdraw consent where processing is based on consent.

You may exercise these rights through the Services or by contacting us. We may need to verify your identity and will respond as required by law. You may designate an authorized agent to act on your behalf, subject to verification.

Complaints

If you have concerns about how we process your personal information, contact us using the details below. You may also have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of authorities is available online.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. When transferring data outside the EEA or the UK, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses, unless the destination country provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this website and update the “Last updated” date as required by law.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at carupgraders@gmail.com For purposes of applicable data protection laws, we are the data controller for your personal information.