FAQs

Frequently Asked Questions (FAQ)

How can I contact CarUpgraders?

You can email us at carupgraders@gmail.com.
Our customer support team will be happy to help you with any questions.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

Our products are shipped from international fulfillment centers and suppliers, depending on the product and destination.

Can I change or cancel my order?

We aim to process orders as quickly as possible.
You must request any changes or cancellations within 12 hours of placing your order.

Requests made after this time may be denied. Once received, your order can be returned in accordance with our return policy.

What payment methods do you accept?

We accept all major payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

When will my order be processed?

Orders are processed Monday through Friday.
Please allow 1–3 business days for order processing. Orders are shipped shortly after processing.

We do not process or ship orders on weekends or public holidays.

How long will it take to receive my order?

Delivery times vary by location.
On average, orders take 2–4 weeks to arrive due to international shipping.

You will receive a tracking number once your order has been shipped.

What if I don’t receive my order?

If you do not receive your order within 30 days after shipping, please contact us.
You are eligible for a refund or replacement.

Will I be charged customs duties or taxes?

Prices displayed on our website are exclusive of customs duties and taxes.

Import duties, taxes, or customs fees may be charged by your local customs authority. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.

How do I return an item?

To request a return, please contact us at carupgraders@gmail.com.
Our support team will guide you through the return process.

What if the item I received is defective, incorrect, or damaged?

If you receive an item that is defective, incorrect, or damaged, please contact us as soon as possible.

Please include:

  • Your order number

  • Clear photos of the item(s)

  • A brief description of the issue

We will do our best to resolve the issue quickly.

When will I receive my refund?

Refunds are issued to the original payment method.

  • Credit/debit card refunds: 7–10 business days

  • PayPal refunds: usually processed faster

If you have not received your refund after this time, please contact your bank or payment provider.